Edit work items

Use the Queues page or the Work item page to edit the work items of a queue.

Prerequisites

Ensure that you are logged in to the Control Room as the administrator.

You can edit a work item only if it is in a New, On hold, Data error, or Failed state.

Procedure

  1. Navigate to Manage > Queues.
  2. Hover over the Actions icon for the queue.
  3. Click the Edit icon. (edit-icon)
  4. Select one of the following options to filter the work items.
    • Status
    • Id
    • Name
    • Work item result
  5. Change the work item status to Mark complete, Defer, Re-process, or Failed in the Work item attributes and automation details section.
    You can reprocess the failed Work Items by editing and modifying from Failed to Re-process.
    The system will set the status to Data Error during the data load if there is any issue with the data. For example, if a user enters a text value for a number field, or an invalid date string for an attribute of date type, the status will be displayed as Data Error.
    Work item status and actions
  6. Click Save changes.

Next steps

Delete work items