Add queue owners who can create, edit, and view queues.

Prerequisites

  • Ensure that you are logged in to the Control Room as the administrator.

  • Ensure that you have one of the following permissions.
    1. Create queues
    2. Manage ALL queues
    3. Import queues
Queue owners are allowed to edit the queue and add new work items to the queue.

The queue creator is the default queue owner and is able to add other Control Room users as queue owners, if required.

Procedure

  1. Select user(s) from the Available Users list from the Owners tab.
  2. Click the right arrow (→) to add your selection.
  3. Click Next.

Next steps

Add queue participants