Troubleshooting IQ BotDownload as PDFSave selected topicSave selected topic and subtopicsSave all topicsShareShare to emailCopy topic URL FeedbackUpdated: 2021/11/0511.3.xManageIQ Bot Troubleshooting IQ Bot Use the following information to troubleshoot your IQ Bot application. Large IQBA files failing importUsing the migration utility feature in IQ Bot you are trying to import a large IQBA file from development to the production server.Installation error in output path configuration screenWhen the user clicks Next on the Destination Folders screen, an error message is displayed that the output path does not have read, write, and delete permissions.No learning instance for command in Enterprise ClientNo learning instance is available to select in IQ Bot command in Enterprise Client.Learning instance classification issue on restarting AWS instanceAll the documents are classified as Yet to be Classified.IQ Bot does not load after restarting AWS instanceIQ Bot does not load after stopping and starting an AWS instance.Error message displays indefinitelyUpdating instance and uploading files message is displayed indefinitely for an HTTPS-enabled IQ Bot installationIQ Bot installation fails to run in RabbitMQ cluster modeIQ Bot installation fails to run in RabbitMQ cluster modeIQ Bot HTTPS SSL certificate expiryIn your browser window, the HTTPS entry is crossed out and displays as not secure.Automation Anywhere Control Room login errorIQ Bot login: Control Room returns the Certificate path validator signature check failed error.Connect ECONNREFUSED error during loginConnect ENCONNREFUSED error message is displayed during login.Unable to install IQ Bot in express modeUnable to install IQ Bot in express mode because Control Room is not installed in express mode.Uninstall errorError when uninstalling IQ Bot.Unable to view learning instance listingIQ Bot command does not display any learning instances and does not return specific errors when Control Room and IQ Bot are configured in cluster mode.Your connection is not private errorYour connection is not private error is displayed on IQ Bot.Stalled ClassifierClassifier service stalls, and timer continues to spin after restarting IQ Bot services.Unresponsive Designer while drawing a User-Defined Region (UDR)Designer becomes unresponsive when drawing a User-Defined Region (UDR)Installer unable to create platform database tablesThe IQ Bot installer is sometimes unable to create platform database tables.Classification stalls while training documentsClassification stalls while training documents in IQ Bot.Export process hangsExport process hangs while creating learning instances.Documents not classified after migrating learning instancesDocuments are not classified after migrating learning instance to a new machine with a custom domain.Installer error 1334IQ Bot installer error 1334, file cannot be installed.Access Denied messageAccess denied: You are not authorized to log into IQ Bot.Installation fails while installing RabbitMQWhile installing RabbitMQ, users see a message that installation failed.Cannot upgrade to IQ Bot 6.0 on Control Room 11.3Unable to upgrade from IQ Bot 5.3 on Control Room 10.7 to IQ Bot 6.0 on Control Room 11.3.IQ Bot services not getting uninstalledIQ Bot services not getting uninstalled during an installation rollback.Output folder path change from local to shared driveAfter changing the path, when user tries to save a document in Validator, an error message is displayed.Windows authentication with services in local system is not workingWindows authentication with services in local system is not working, none of the services are able to access the database.Database encryption errorsSometimes IQ Bot is unable to encrypt the database causing the installation process to rollback.SIRs not getting generated consistentlySometimes OCR fails to extract data from the documents, and occasionally documents with same layout get categorized into different groups.IQ Bot installation FAQsFind answers to the frequently asked questions related to IQ Bot.IQ Bot user FAQsRefer to Frequently Asked Questions (FAQs) to know more about IQ Bot. IQ Bot classifier FAQsView FAQs related to the Classifier. IQ Bot validator FAQsView FAQs related to Validator. Was this topic helpful?LikeDislike
Troubleshooting IQ Bot Use the following information to troubleshoot your IQ Bot application. Large IQBA files failing importUsing the migration utility feature in IQ Bot you are trying to import a large IQBA file from development to the production server.Installation error in output path configuration screenWhen the user clicks Next on the Destination Folders screen, an error message is displayed that the output path does not have read, write, and delete permissions.No learning instance for command in Enterprise ClientNo learning instance is available to select in IQ Bot command in Enterprise Client.Learning instance classification issue on restarting AWS instanceAll the documents are classified as Yet to be Classified.IQ Bot does not load after restarting AWS instanceIQ Bot does not load after stopping and starting an AWS instance.Error message displays indefinitelyUpdating instance and uploading files message is displayed indefinitely for an HTTPS-enabled IQ Bot installationIQ Bot installation fails to run in RabbitMQ cluster modeIQ Bot installation fails to run in RabbitMQ cluster modeIQ Bot HTTPS SSL certificate expiryIn your browser window, the HTTPS entry is crossed out and displays as not secure.Automation Anywhere Control Room login errorIQ Bot login: Control Room returns the Certificate path validator signature check failed error.Connect ECONNREFUSED error during loginConnect ENCONNREFUSED error message is displayed during login.Unable to install IQ Bot in express modeUnable to install IQ Bot in express mode because Control Room is not installed in express mode.Uninstall errorError when uninstalling IQ Bot.Unable to view learning instance listingIQ Bot command does not display any learning instances and does not return specific errors when Control Room and IQ Bot are configured in cluster mode.Your connection is not private errorYour connection is not private error is displayed on IQ Bot.Stalled ClassifierClassifier service stalls, and timer continues to spin after restarting IQ Bot services.Unresponsive Designer while drawing a User-Defined Region (UDR)Designer becomes unresponsive when drawing a User-Defined Region (UDR)Installer unable to create platform database tablesThe IQ Bot installer is sometimes unable to create platform database tables.Classification stalls while training documentsClassification stalls while training documents in IQ Bot.Export process hangsExport process hangs while creating learning instances.Documents not classified after migrating learning instancesDocuments are not classified after migrating learning instance to a new machine with a custom domain.Installer error 1334IQ Bot installer error 1334, file cannot be installed.Access Denied messageAccess denied: You are not authorized to log into IQ Bot.Installation fails while installing RabbitMQWhile installing RabbitMQ, users see a message that installation failed.Cannot upgrade to IQ Bot 6.0 on Control Room 11.3Unable to upgrade from IQ Bot 5.3 on Control Room 10.7 to IQ Bot 6.0 on Control Room 11.3.IQ Bot services not getting uninstalledIQ Bot services not getting uninstalled during an installation rollback.Output folder path change from local to shared driveAfter changing the path, when user tries to save a document in Validator, an error message is displayed.Windows authentication with services in local system is not workingWindows authentication with services in local system is not working, none of the services are able to access the database.Database encryption errorsSometimes IQ Bot is unable to encrypt the database causing the installation process to rollback.SIRs not getting generated consistentlySometimes OCR fails to extract data from the documents, and occasionally documents with same layout get categorized into different groups.IQ Bot installation FAQsFind answers to the frequently asked questions related to IQ Bot.IQ Bot user FAQsRefer to Frequently Asked Questions (FAQs) to know more about IQ Bot. IQ Bot classifier FAQsView FAQs related to the Classifier. IQ Bot validator FAQsView FAQs related to Validator.
Troubleshooting IQ Bot Use the following information to troubleshoot your IQ Bot application. Large IQBA files failing importUsing the migration utility feature in IQ Bot you are trying to import a large IQBA file from development to the production server.Installation error in output path configuration screenWhen the user clicks Next on the Destination Folders screen, an error message is displayed that the output path does not have read, write, and delete permissions.No learning instance for command in Enterprise ClientNo learning instance is available to select in IQ Bot command in Enterprise Client.Learning instance classification issue on restarting AWS instanceAll the documents are classified as Yet to be Classified.IQ Bot does not load after restarting AWS instanceIQ Bot does not load after stopping and starting an AWS instance.Error message displays indefinitelyUpdating instance and uploading files message is displayed indefinitely for an HTTPS-enabled IQ Bot installationIQ Bot installation fails to run in RabbitMQ cluster modeIQ Bot installation fails to run in RabbitMQ cluster modeIQ Bot HTTPS SSL certificate expiryIn your browser window, the HTTPS entry is crossed out and displays as not secure.Automation Anywhere Control Room login errorIQ Bot login: Control Room returns the Certificate path validator signature check failed error.Connect ECONNREFUSED error during loginConnect ENCONNREFUSED error message is displayed during login.Unable to install IQ Bot in express modeUnable to install IQ Bot in express mode because Control Room is not installed in express mode.Uninstall errorError when uninstalling IQ Bot.Unable to view learning instance listingIQ Bot command does not display any learning instances and does not return specific errors when Control Room and IQ Bot are configured in cluster mode.Your connection is not private errorYour connection is not private error is displayed on IQ Bot.Stalled ClassifierClassifier service stalls, and timer continues to spin after restarting IQ Bot services.Unresponsive Designer while drawing a User-Defined Region (UDR)Designer becomes unresponsive when drawing a User-Defined Region (UDR)Installer unable to create platform database tablesThe IQ Bot installer is sometimes unable to create platform database tables.Classification stalls while training documentsClassification stalls while training documents in IQ Bot.Export process hangsExport process hangs while creating learning instances.Documents not classified after migrating learning instancesDocuments are not classified after migrating learning instance to a new machine with a custom domain.Installer error 1334IQ Bot installer error 1334, file cannot be installed.Access Denied messageAccess denied: You are not authorized to log into IQ Bot.Installation fails while installing RabbitMQWhile installing RabbitMQ, users see a message that installation failed.Cannot upgrade to IQ Bot 6.0 on Control Room 11.3Unable to upgrade from IQ Bot 5.3 on Control Room 10.7 to IQ Bot 6.0 on Control Room 11.3.IQ Bot services not getting uninstalledIQ Bot services not getting uninstalled during an installation rollback.Output folder path change from local to shared driveAfter changing the path, when user tries to save a document in Validator, an error message is displayed.Windows authentication with services in local system is not workingWindows authentication with services in local system is not working, none of the services are able to access the database.Database encryption errorsSometimes IQ Bot is unable to encrypt the database causing the installation process to rollback.SIRs not getting generated consistentlySometimes OCR fails to extract data from the documents, and occasionally documents with same layout get categorized into different groups.IQ Bot installation FAQsFind answers to the frequently asked questions related to IQ Bot.IQ Bot user FAQsRefer to Frequently Asked Questions (FAQs) to know more about IQ Bot. IQ Bot classifier FAQsView FAQs related to the Classifier. IQ Bot validator FAQsView FAQs related to Validator.