You can use the keywords in the email subject field to filter emails. If keywords are added within quotes , the bot will look for an exact match of keywords in the subject field to filter and retrieve emails.

Outlook server

The following table explains how the subject filter works when the subject field contains single, multiple texts, or multiple subjects separated by semi-colon.

Single text


Result	Example
With double quotes: Retrieves emails with the exact subject text and is case-sensitive.	Example: `[Subject]=["Automation"]`: The filter retrieves emails where the subject text includes “Automation” as an exact word.
Without double quotes: Retrieves emails that have the similar text and is not case-sensitive.	Example: `[Subject]=[Automation]`: The filter searches and retrieves emails where the subject text includes Automation.

Multiple text


Result	Example
With double quotes: Retrieves emails with the exact subject text and is case-sensitive.	Example: `[Subject]=["Automation Anywhere"]`: The filter retrieves emails where subject text includes “Automation Anywhere” as an exact phrase.
Without double quotes: Retrieve emails with any text or combination of text and is not case-sensitive.	Example: `[Subject]=[Automation Anywhere]`: The filter searches and retrieves emails where subject text includes Automation or Automation Anywhere.

Multiple subjects separated by semi-colon


Result	Example
With double quotes:Retrieves emails with the complete subject line that is an exact match including the semicolon and double quotation marks.	Example: `[Subject 1] =["Delivery Failure"];[Subject 2] =["Mail server not found"]`, separated by a semicolon. The filter retrieves emails with the subject line as one string that is an exact match with the semicolon, such as “Delivery Failure ; Mail server not found”.
Without double quotes: Retrieve emails with the complete subject line including the semicolon.	Example: `[Subject 1]= ["Delivery Failure"];[Subject 2]= ["Mail server not found"]`, separated by a semicolon. The filter retrieves emails with the subject line that includes text as one string with the semicolon but is not an exact match, such as: Delivery Failure ; Mail server not found or delivery failure ; mail server not found.
Some with double quotes and some without double quotes: Retrieve emails with the complete subject line that is an exact match including the semicolon.	Example: `[Subject 1]= [Delivery Failure];[Subject 2]= ["Mail server not found"]`, separated by a semicolon. The filter retrieves emails with the subject line as one string that is an exact match with the semicolon, such as: Delivery Failure ; Mail server not found.

Email server

The following table explains how the subject filter works when the subject field contains single, multiple texts, or multiple subjects separated by semi-colon.

Single text


Result	Example
With double quotes: Retrieves emails with the exact subject text and is case-sensitive.	Example: `[Subject]=["Automation"]`: The filter retrieves emails where the subject text includes “Automation” as an exact word.
Without double quotes: Retrieves emails that have the similar text and is not case-sensitive.	Example: `[Subject]=[Automation]`: The filter searches and retrieves emails where the subject text includes Automation.

Multiple text


Result	Example
With double quotes: Retrieves emails with the exact subject text and is case-sensitive.	Example: `[Subject]=["Automation Anywhere"]`: The filter retrieves emails where subject text includes “Automation Anywhere” as an exact phrase.
Without double quotes: Retrieve emails with any text or combination of text and is not case-sensitive.	Example: `[Subject]=[Automation Anywhere]`: The filter searches and retrieves emails where subject text includes Automation or Automation Anywhere.

Multiple subjects separated by semi-colon


Result	Example
With double quotes:Retrieve emails for each subject that is an exact match and is case-sensitive.	Example: `[Subject 1] =["Delivery Failure"];[Subject 2] =["Mail server not found"]` Individual subjects separated by a semicolon with an exact match are searched. The filter retrieves emails with the subject line “Delivery Failure” and/or “Mail server not found”.
Without double quotes: Retrieve emails for each subject and is not case-sensitive.	Example: `[Subject 1]= [Delivery Failure];[Subject 2]= [Mail server not found]` The filter retrieves emails that include the subject line with text as Delivery Failure or Mail server not found.
Some with double quotes and some without double quotes: Retrieve emails for each subject. Subjects within double quotation marks are an exact match. Subjects without double quotes are not case-sensitive.	Example: `[Subject 1]= [Delivery Failure];[Subject 2] = ["Mail server not found"]` For Subject 1, the filter searches and retrieves emails that include the text in the subject line. For Subject 2, the filter searches and retrieve emails with the exact text in the subject line.

EWS Server

The following table explains how the subject filter works when the subject field contains single or multiple texts with, or without, double quotes.


	Email Subject
Searched with keywords	move email	move email (Include space)	Move email	"move email"	"Move email"	" move email" (Include space)	" Move email" (Include space)	move email test	move	email
move email	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	-	-
move email	-	-	-	-	-	Yes	Yes	-	-	-
Move email	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	-	-
"move email"	Yes	Yes	-	Yes	-	Yes	-	Yes	-	-
"Move email"	-	-	Yes	-	Yes	-	Yes	-	-	-
" move email"	-	-	-	-	-	Yes	-	-	-	-
" Move email"	-	-	-	-	-	-	Yes	-	-	-
move email test	-	-	-	-	-	-	-	Yes	-	-
move	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	-
email	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	-	Yes
email"	-	-	-	Yes	Yes	Yes	Yes	-	-	-
"move	-	-	-	Yes	Yes	-	-	-	-	-

Note:

When you search with keywords such as move email, Move email, or move, the bot will look for the keywords in the Subject field to filter and retrieve emails.
When you search with keywords inside a pair of double quotation marks in the Subject field such as "Move email", "Move email", "move, or email", the bot will look for an exact match of keywords and is case-sensitive to filter and retrieve emails.

How subject filter works when moving emails

Outlook server

Email server

EWS Server

Automation 360