Review the updates in released versions of the Zendesk package such as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Bot Agent versions.
Versions summary
The following table lists the versions of Zendesk package released either with an Automation 360 release or as a package-only release (in descending order of release dates). Click the version link for information about updates in that package version
| Version | Release date | Release type | Bot Agent version | Control Room build |
|---|---|---|---|---|
| 1.0.3 | 3 August 2026 | Package-only; post Automation 360 v.41 release | 22.180.40 or later | 37468 or later |
- To download an individual package (updated in an Automation 360 release where you want only the package), use this URL:
https://aai-artifacts.my.automationanywhere.digital/packages/<package-file-name>-<version.number>.jar - For Zendesk
package, the naming convention is:
bot-command-zendesk-<version.number>.jarFor example,
bot-command-zendesk-1.0.3.jar
For detailed steps on downloading a package and manually adding it to the Control Room, see Adding a package to the Control Room.
1.0.3
- Compatible Bot Agent version: 22.180.40 or later
- Compatible Control Room version: 37468 or later
| What's new |
|---|
| New Zendesk
package support You can use the new Zendesk package to automate ticket management in Zendesk, enabling seamless integration for creating, updating, searching, and managing support tickets within your enterprise automation workflows. The package provides actions to connect to your Zendesk instance, create and retrieve tickets, update ticket properties, perform soft deletes, and list or search tickets with pagination support, helping you streamline your customer support operations and improve response efficiency. Note: The Zendesk
package is supported on both Windows and macOS platforms. It also supports Task Bots and API Tasks. |