Automation credits are a flexible, volume-based licensing option in Automation Anywhere that lets you consume multiple services from Document Automation and Automation AI at fixed conversion rates without having to buy separate license types for each service.
There are two credit types, each with its own pool. They are not interchangeable, and each type applies only to its designated services.
- Automation AI Credits: For AI Agents and Automation Anywhere provided models.
- Document Automation Credits (DA Credits): For processing and extracting documents in Automation Anywhere Cloud.
Automation AI Credits
AI Credits are consumption units that measure the licensing usage for Automation Anywhere's AI-powered services.
As you perform operations within these services, you consume AI Credits. When you run out of AI Credits, you can no longer perform those operations until additional credits are purchased, or your grace period applies.
The following table provides an overview of the products that consume AI Credits, the unit of measurement, and the standard consumption rate. For precise details on how each service uses AI Credits, refer to the product-specific documentation.
| Product | Metric | Standard consumption rate in AI Credits |
|---|---|---|
| Goal-Oriented AI Agent | Per execution | 20 |
| AAI Hosted AI Model | Per 2 interactions | 1 |
| AI Agent Evaluations (Input tokens) | Per 1000 tokens | 0.12 |
| AI Agent Evaluations (Output tokens) | Per 1000 tokens | 0.48 |
| AI Skill Evaluations (Input tokens) | Per 1000 tokens | 0.03 |
| AI Skill Evaluations (Output tokens) | Per 1000 tokens | 0.12 |
Document Automation Credits
For a Document Automation license, the license unit is the number of pages or documents, allowing you to extract or process a certain number of document pages in Automation Anywhere Cloud. Document Automation Credits are a separate currency from AI Credits and are not interchangeable.
| Product | Metric | Standard consumption rate in AI Credits |
|---|---|---|
| Cloud DA Pages via Cloud Extraction Service. See Cloud Extraction Service. | Per page | 2.5 |
| Cloud Standard Forms Pages via Cloud Extraction Service | Per page | 1 |
- DA Credits and AI Credits are managed separately. Both balances can decrease from the same workflow run if an AI Agent invokes document processing.
- Licensing management capabilities such as license capacity thresholds, license capacity notifications, grace period, and grouping are supported for Automation credits.
Key benefits of Automation credits
- Unified Licensing: Buying is easier with these credits. You can consume multiple services with a single credit pool. New capabilities become available for use as soon as they are released in the product.
- Transparency: You get a clear view of purchased, used, and remaining credits. You'll also get alerts when your credits are almost used up.
- Flexibility: Credits can be used across different Automation Anywhere services. You can see detailed usage in Control Rooms and services.
Accessing Automation credits
- Log in to your Control Room as an admin.
- Navigate to: Administration > Licenses.
- In the Products section, you can select Automation AI Credits or Document Automation Credits.
- The License details page displays:You can view:
- Total purchased: The total number of Automation credits you have bought and added to your license. For example, if your organization purchases 10,000 Automation credits, this number will appear under Total purchased.
- Used (in this Control Room and in other Control Rooms): The number of credits already consumed by automations, broken down into usage in the current Control Room and usage in any connected Control Rooms. For example, if 3,000 credits were consumed on the currently logged in Control Room and 1,500 credits were consumed in another Control Room, the total credits used will display as 4,500.
- Remaining Automation Credits: The number
of unused credits still available for your organization after
subtracting used credits from the total purchased. For example,
if you purchased 10,000 credits and have used 4,500, the
Remaining Automation Credits will
show 5,500.Note: Always monitor the Remaining Automation Credits section to avoid service interruptions. Use the alerts feature to receive notifications when credit balances are low.
- Grace volume/days: An extra allowance of credits and additional
days provided by Automation Anywhere beyond
your purchased limit, often to prevent interruptions while you
renew or add more credits. For example, if your license includes
a 10% grace volume, and you run out of your 10,000 credits, you
can continue consuming up to 1,000 additional credits before
services stop.Note: Our grace policy is 10% more credits and 15 days to consume the 10% grace volume.
Viewing Usage details
- On the License details page, expand the Usage details section.
- Switch between tabs to view:
- This Control Room: Credits consumed in the current Control Room.
- Other Control Rooms: Credits consumed in connected Control Rooms.
- Credit Consumption: Breakdown by service and feature.
- You can look deeper to find out which services used credits, like Automation AI Credits or Document Automation Credits. For instance, if OpenAI Interactions used 20 credits and Sonnet Interactions used 30 credits, you can see the details in the Credit Consumption tab. The remaining credits update automatically.
Example
Use Case: Tracking Credit Consumption for Document Processing
- The company purchased 50,000 Automation credits at the start of the year.
- Each loan application document processed consumes 5 credits.
- In one month, the company processes 6,000 documents, consuming 30,000 credits.
- In the Control Room > Licenses > Automation Credits,
the admin can see:
- Total Purchased Credits: 50,000
- Credits Used: 30,000
- Remaining Credits: 20,000
- The admin also sets up alerts to notify the team when remaining credits fall below 10,000.
- The company gains clear visibility into how credits are being spent.
- They can forecast when they will need to purchase additional credits.
- Business operations continue smoothly without disruption.