This topic lists the service URLs, ports, and applicable devices for the Cloud deployment. Add these URLs to your network trusted list to ensure uninterrupted access to Automation 360 online services.
URLs list
Online service hosting uses dynamic IP addresses, therefore we recommend that you add to
the safe recipients or trusted list, the complete URL instead of an IP address for the
Automation Anywhere online services.
Note: See your
device documentation for information about how to add URLs to trusted list on your
device.
| Service | URL | Port | Device | Requirement type | Purpose |
|---|---|---|---|---|---|
| Automation Anywhere | www.automationanywhere.com | TCP 443 (HTTPS) | All devices | Operational | The official website, providing product, solution, and company information. Required on an ongoing basis for uninterrupted access to this content from within your network. |
| Automation Anywhere Retrieval-Augmented Generation (RAG) model | https://api.getodin.ai | TCP 443 (HTTPS) | All devices | Operational | Required at runtime for automations or AI Agent workflows that use Retrieval-Augmented Generation (RAG). |
| AWS S3 | https://*.amazonaws.com/ | TCP 443 (HTTPS) | All devices | Operational | The amazonaws.com is Amazon's main domain for its cloud
services, AWS. It provides a wide range of cloud computing capabilities like
storage, computing power, databases, AI tools, and more. Essentially a
backing cloud storage used by Automation 360 services.
Required on an ongoing basis, not a one-time download.Note: The *. (asterisk dot) is a
wildcard symbol used in domain names to represent any possible
sub-domain. |
| Google Cloud Storage | https://*.googleapis.com/ | TCP 443 (HTTPS) | All devices | Operational | Used for accessing Google APIs and cloud services that Automation 360 depends on. Required on an ongoing basis. |
| Automation Anywhere
Cloud customer tenant Includes Automation Anywhere Control Room and IQ Bot |
crdomainname-X.my.automationanywhere.digital Note:
|
TCP 443 (HTTPS) | All devices that access Automation 360 | Operational | Required for every device that accesses your Control Room — without this, users cannot reach the platform. |
| Automation Anywhere Bot Agent download link | aai-artifacts.my.automationanywhere.digital/ | TCP 443 (HTTPS) | All devices that access Automation 360 | One-time | Hosts Automation Anywhere artifacts — packages, installers, updates, and the Bot Agent installer — used by Control Room, Bot Creator and Bot Runner devices during installation,or updates. Whitelist this URL for uninterrupted access. |
| Automation Anywhere community (A-People) | apeople.automationanywhere.com | Optional - TCP 443 (HTTPS) | All devices | Optional | This service supports Automation Anywhere Community and user engagement capabilities, including access to community resources, knowledge-sharing content, documentation links, and related services. Whitelisting this URL helps ensure users can access Automation Anywhere community-driven resources and supporting content when required. |
| Automation Anywhere documentation | docs.automationanywhere.com | TCP 443 (HTTPS) | All devices | Optional | Only needed if users access product documentation directly from within the network. Not required for automation execution. |
| Agentic App Store (formerly Bot Store) | botstore.automationanywhere.com | TCP 443 (HTTPS) | All devices | Operational (conditional) | Required only when users browse or install automation from the Agentic App Store (formerly Bot Store). Not required for automations that do not use it. |
| Content delivery network (CDN) | aai-artifacts.my.automationanywhere.digital | TCP 443 (HTTPS) | All devices that access Automation 360 | Operational | Distributes static content geographically to improve platform performance for Cloud tenants. Required on an ongoing basis. |
| Telemetry |
|
TCP 443 (HTTPS) | All devices | Operational (product telemetry) | Anonymously gathers performance and usage data to improve product quality. Not required for automations to run, but blocking it disables telemetry reporting. |
| Automation Anywhere Google Chrome extension | MV3 extension
https://chrome.google.com/webstore/detail/automation-360/bboccnojhhoegfffpcllbeigipedjedf
MV2 extension https://chrome.google.com/webstore/detail/automation-360/kammdlphdfejlopponbapgpbgakimokm |
TCP 443 (HTTPS) | Bot Creator and Bot Runner devices | One-time | Needed to install and update the browser extension used for browser-based automation, on Bot Creator and Bot Runner devices only. Add only the URL for the browser(s) actually deployed. |
| Automation Anywhere Microsoft Edge extension | MV3 extension
https://microsoftedge.microsoft.com/addons/detail/automation-360-beta/fnmjcdajlonpigpcfnemeikipmolbfii
MV2 extension https://microsoftedge.microsoft.com/addons/detail/automation-360/dbmodiepejcigljbmeebedkmegndokbk |
TCP 443 (HTTPS) | One-time | ||
|
Automation Anywhere Mozilla Firefox extension |
https://addons.mozilla.org/en-US/firefox/addon/automation-360 | TCP 443 (HTTPS) | One-time (periodic) |
Browser extension URLs guidance
The browser extension URLs listed below are browser-specific. You are
required to add only the extension endpoints for the browsers deployed in their
environment to trusted list:
- For Google Chrome - Only add the Chrome extension URL to the trusted list.
- For Microsoft Edge - Only add the Edge extension URL to the trusted list.
- For Mozilla Firefox - Only add the Firefox extension URL to the trusted list.
- If your organization uses multiple supported browsers, ensure that you add the corresponding extension URL for each browser in use to the trusted list.
Files and folders
For information on files and folders to add to the safe list and to the antivirus
exception list, see these articles: