Automation Anywhere for Genesys
Start using an integration of Automation Anywhere Robotic Interface (AARI) in your Genesys system.
AARI is an interface that improves navigation through complex business processes using front office and back office workflows. We currently offer an integration of AARI in Genesys through the Genesys Client Application Integration framework. The AARI interface offers automated solutions as an interaction widget within the Genesys Cloud agent desktop.
Supported Automation Anywhere Enterprise versions
- Users with an existing license can access Automation Anywhere for Genesys by creating a widget directly from Genesys.
- New users coming from the AppFoundry installer, must be directed to Automation 360. Automation Anywhere for Genesys is streamlined through cloud technology, therefore the installer is not compatible with On-Premises.
Accessing Automation Anywhere for Genesys
- Existing users with a Control Room and license can use the Control Room URL to create a widget for the integration directly from the Genesys platform. Genesys interaction widgets offer dynamic content to interactions by integrating powerful solutions of the widget in your Genesys display. By combining information from AARI in Genesys, you can leverage valuable insights to customer interactions, streamlining tasks and accuracy. Create and configure an AARI widget in Genesys
- Users without a licensed Automation Anywhere Control Room should use the installation wizard to gain access to Automation Anywhere for Genesys. Installation of Automation Anywhere for Genesys
Structure of the AARI interaction widget
AARI features and configurations
For more information about AARI features and how to use the product, see Setting up AARI.