Add Automation 360 Cloud DNS to trusted list

To ensure secure access to Automation 360 cloud services, add specific Automation Anywhere Domain Name System (DNS) to the safe recipients or trusted list.

DNS list

Automation 360 cloud service hosting uses dynamic IP addresses and therefore we recommend that you add to the safe recipients list the complete DNS instead of an IP address for the Automation Anywhere cloud services.


Service	DNS	Port	Device
Automation Anywhere	www.automationanywhere.com	TCP 443 (HTTPS)	All devices
Automation Anywhere Cloud customer tenant Includes Automation Anywhere Control Room and IQ Bot	crdomainname-X.my.automationanywhere.digital Nota: crdomainname-X refers to your specific tenant name. The tenant name does not support the underscore ( _ ) character. So an underscore is used in the tenant name, the specified URL will not be created.	TCP 443 (HTTPS)	All devices that access Automation 360
Automation Anywhere Bot Agent download link	aai-artifacts.my.automationanywhere.digital/	TCP 443 (HTTPS)	All devices that access Automation 360
Automation Anywhere community (A-People)	apeople.automationanywhere.com	TCP 443 (HTTPS)	All devices
Automation Anywhere documentation	docs.automationanywhere.com	TCP 443 (HTTPS)	All devices
Bot Store	botstore.automationanywhere.com	TCP 443 (HTTPS)	All devices
Content delivery network (CDN) Enables your platform to perform faster as it geographically distributes common static content for cloud tenants.	aai-artifacts.my.automationanywhere.digital	TCP 443 (HTTPS)	All devices that access Automation 360
Telemetry Allows performance and usage information to be gathered anonymously in order to improve product quality.	cdn.pendo.io/ app.pendo.io/ data.pendo.io/ https://pendo-static-5673999629942784.storage.googleapis.com/	TCP 443 (HTTPS)	All devices
Automation Anywhere Google Chrome extension Enables you to automate using the Google Chrome browser.	https://chrome.google.com/webstore/detail/automation-360/kammdlphdfejlopponbapgpbgakimokm	TCP 443 (HTTPS)	Bot Creator and Bot Runner devices
Automation Anywhere Microsoft Edge extension Enables you to automate using the Microsoft Edge browser.	https://microsoftedge.microsoft.com/addons/detail/automation-360/dbmodiepejcigljbmeebedkmegndokbk	TCP 443 (HTTPS)	Bot Creator and Bot Runner devices
Automation Anywhere Mozilla Firefox extension Enables you to automate using Mozilla Firefox browser.	https://addons.mozilla.org/en-US/firefox/addon/automation-360	TCP 443 (HTTPS)	Bot Creator and Bot Runner devices

Files and folders

For information on files and folders to add to the safe list and to the antivirus exception list, see these articles: