External contact actions
The Genesys package offers a palette of actions to detail and access data for external contact records.
External Contact action palette for Genesys
An external contact includes a comprehensive repository of data relevant to making contact with an individual or external organization. From an external contact record, you have a streamlined view of all contact and organization data.
Detail as much or as little relevant data beyond the first and last name of the
contact. Optional data can include salutation, title, external organization ID,
multiple phones, addresses, and an external system URL.
Nota: When providing the organization ID that represents an external organization in
Genesys, the contact will be linked to that org.
The Genesys
package includes the following external contact actions:Action | Description |
---|---|
Create contact | Add details of a new contact.
|
Delete contact | Delete an external contact.
|
List/search contacts | Find and view specific contacts that match your search
query.
|
Update contact | Update the details for an external contact.
|