Use the Workload Management Work Item list API to get the list of all the Work Items in the queues that are associated with the specified Enterprise Control Room.

1. Use the POST method to generate an authentication JSON Web Token.
   Authentication API
2. Use the POST method and endpoint URL: <your_control_room_url>/v3/wlm/queues/{queueId}/workitems/list
   For example, enter the queueId as 20 in the following URL for which you want to get the Work Items:

   https://192.0.2.0/v3/wlm/queues/20/workitems/list

   Use filters in the request body to retrieve the list of all the Work Items that are in NEW status and have Brian in their first_name (col1).

   Request body:

   {
     "sort": [
       {
         "field": "computedStatus",
         "direction": "asc"
       }
     ],
     "filter": {
       "operator": "and",
       "operands": [
         {
           "operator": "eq",
           "value": "NEW",
           "field": "status"
         },
         {
           "operator": "substring",
           "value": "Brian",
           "field": "col1"
         }
       ]
     },
     "fields": [
       
     ],
     "page": {
       "offset": 0,
       "total": 5,
       "totalFilter": 1,
       "length": 100
     }
   }

3. Send the request.
   • In the REST Client, click SEND.
   • In the Swagger interface, click Execute.
   The response returns all the details of the Work Item that has Brian in their first_name (col1) and status is NEW.

   Response body:

   {
     "page": {
       "offset": 0,
       "total": 5,
       "totalFilter": 1
     },
     "list": [
       {
         "id": "11804",
         "createdBy": "24",
         "createdOn": "2020-05-26T10:19:34.786711300Z",
         "updatedBy": "24",
         "updatedOn": "2020-05-26T10:19:34.786711300Z",
         "version": "1",
         "json": {
           "id": "1",
           "first_name": "Brian",
           "last_name": "Matthews",
           "email": "bmatthews0@example.com",
           "gender": "Male",
           "Address": "5773 Meadow Ridge Street",
           "Current Balance": "822034.72",
           "Current Card Type": "jcb",
           "Average Bank Balance": "$1,25,365.58 ",
           "Account Number": "1651249",
           "Amount Requested": "12750",
           "Recommended": "6375",
           "Phone": "8607826062"
         },
         "result": "",
         "deviceId": "0",
         "status": "NEW",
         "col1": "Brian",
         "col2": "Matthews",
         "col3": "bmatthews0@example.com",
         "col4": "",
         "col5": "",
         "deviceUserId": "0",
         "queueId": "20",
         "comment": "",
         "automationId": "0",
         "totalPausedTime": "0",
         "error": "",
         "col6": "",
         "col7": "",
         "col8": "",
         "col9": "",
         "col10": ""
       }
     ]
   }